Order cancellation
You may request cancellation before dispatch by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled and the return conditions below will apply.
Returns and replacements
A return or replacement request must be made within 7 days of delivery for an incorrect, damaged or defective item. The product must be unused, unwashed, unworn, with original tags and packaging. Share clear photos or an unpacking video so we can review the issue.
Non-returnable situations
We cannot accept items that have been worn, washed, altered, stained, damaged after delivery or returned without original tags. Minor colour variation caused by lighting or screen display is not treated as a defect. Sale or final-clearance items may be non-returnable when clearly marked.
Refund timeline
After an approved return is received and inspected, eligible refunds are initiated to the original online payment method within 7–10 business days. For Cash on Delivery orders, approved refunds may be sent to a verified bank account or UPI ID provided by the customer. Bank processing time may vary.
How to request help
Email support@verabelle.in or WhatsApp +91 85211 77404 with the order number, reason and supporting images. Do not send a parcel without return confirmation from VeraBelle.